Set for support.
Set for life.

All our physiotherapists have completed an undergraduate or Masters degree in Physiotherapy, and all of our clinicians are registered with the Health and Care Professions Council (HCPC), and have full membership status with the Chartered Society of Physiotherapy (CSP) or the appropriate governing body. 

You can check your professional’s registration status at the HCPC using their registration number or Surname:  Check the Register 

You can see any of our clinicians without a referral if you plan to pay for your appointment yourself.

If you intend to use your private medical insurance policy to pay for your treatments then you will need an authorisation code from your insurance provider. 

Before we can treat you, you must be registered with us as a client. 

This is quick and simple, you can either book online via the book button on this page to create an account, or you can call our client care team on 033 0808 7861 or [email protected]

If you have been a client with Bodyset prior to March 2025 you may already exist on our system, in this case please click here to reset your password and access your online account.

Please make sure your details are accurate, if anything is missing please amend these online in the “my account” section or contact our client care team before your appointment so it can be amended.

Most of our clients choose to pay for their treatment directly. We make this quick and easy by setting up a payment method at the point of registration and taking payment automatically after each session has been completed. This is quick, secure, and means that you and your clinician can focus on your treatment. 

We are covered by most major private health insurers for the following services: 

• Physiotherapy Initial Assessment (45 mins)  

• Physiotherapy Follow-up (30 mins)   

• Online Physiotherapy Initial Assessment (30 mins)  

• Online Physiotherapy Follow-up (30 mins)  

• Shockwave Therapy (45 mins)  

• Shockwave Follow-up  (30 mins)   

• Women’s Health Initial Assessment (45 mins)  

• Women’s Health Follow-up Treatment (30 mins)   

If you have private health insurance and physiotherapy is included in your policy, it’s super simple to pay for your appointments through your provider. 

All we need are a few details up front, and we will sort the rest behind the scenes with your provider. Find out how to pay via your provider here.  

During your initial  assessment you will receive:  

• A movement analysis from one of our expert physiotherapy team.   

• A clear diagnosis.  

• Hands-on treatment to relieve any immediate pain or symptoms. 

• A follow-up report outlining your recovery program and timeframes.  

• Details to download and login to the Bodyset app to view your exercises between appointments If you have chosen an express physio initial assessment, then you will be treated based on your symptoms in the time permitted and booked in for a follow up to continue the session. 

Please remember to wear or bring appropriate clothing so that your clinician can assess the affected area or joint. For example, if your pain is knee-related, tight trousers would be difficult to roll up, consider bringing a pair of shorts or a loose trouser. You will receive an email ahead of your appointment with specific details of what to expect. 

During the assessment process, your physiotherapist may need to complete a number of provocation tests. These are designed to replicate symptoms so the physiotherapist can pin point the cause of the injury. This can temporarily exacerbate symptoms and may even worsen them for a short while after the session. This is normal. 

Your physiotherapist will explain all assessment procedures before administering them and discuss available treatment options including their benefits, risks, and possible side effects. Even if you have given consent for treatment, you can change your mind and withdraw consent at any time. 

Any exacerbation of symptoms after your session should not last longer than 48 hours. If you are concerned at all, you can contact your physiotherapist or our clinical management team at any point during your treatment cycle. We are always on hand to reassure you and support you throughout your recovery experience. 

The speed at which clients reach a full recovery will vary. Typically, we expect clients to feel better within the first couple of symptom management/hands-on sessions. 

However, this is where many clients will drop out of treatment. The symptoms may have reduced, but often these results are only temporary. This is why it is important to stick with your recovery plan and see it through to the end. Don’t let all the hard work you’ve put in go to waste. 

The rehabilitation phase of your program is where the long-lasting results begin to take shape. Through specifically tailored strengthening and mobility exercises your physiotherapist will prepare your body to reach its full potential. 

While the nature of many injuries can be unpredictable, your physiotherapist will always keep you informed on your recovery timeframes, be completely transparent with what is and isn’t working, and mange your expectations throughout your recovery experience. 

If you are dissatisfied with your progress by session 7, we will schedule a case review free of charge. The outcome of this may be to refer you on for further investigation or alternative treatment. 

Many of our clinics are based within medical centres or health clubs. Most of our clinics have disabled access available but if you use a wheel chair, or have any special access requirements, please call us prior to your appointment. We will ensure that appropriate access is in place.

Should you require a chaperone, we can provide one for you, or you can have a family member or friend accompany you. Please make any preferences known to a receptionist or your practitioner prior to your appointment. 

Appointment slots are reserved for clients at the time of booking. In the event of late cancellation, it is unlikely that we will be able to offer this slot to another patient. We therefore request that you provide us with at least 24 hours’ notice should you need to amend or cancel your booking. 

You can log in to your online account to cancel or rebook your appointment, or you can contact our client care team to cancel. 

Please note that we adhere to a strict cancellation policy. Late cancellations or appointments not attended will be charged a flat fee of £25. 

If for any reason you are unhappy with the service you have received, please do not hesitate to email us at [email protected]. 

One of our team will get back to you within 2 working days. We take all complaints very seriously and use every piece of feedback as an opportunity to improve our service. 

We also actively ask for feedback from our clients after their first session, and after their course of treatment has been completed, where you will receive and automatic feedback questionnaire to complete.