Set for support.
Set for life.

All our physiotherapists have completed an undergraduate or Masters degree in Physiotherapy, and all of our clinicians are registered with the Health and Care Professions Council (HCPC), and have full membership status with the Chartered Society of Physiotherapy (CSP) or the appropriate governing body. 

You can check your professional’s registration status at the HCPC using their registration number or Surname:  Check the Register 

You can see any of our clinicians without a referral if you plan to pay for your appointment yourself.

If you intend to use your private medical insurance policy to pay for your treatments then you will need an authorisation code from your insurance provider. 

Before we can treat you, you must be registered with us as a client. 

This is quick and simple, you can either book online via the book button on this page to create an account, or you can call our client care team or [email protected]

If you have been a client with Bodyset prior to March 2025 you may already exist on our system, in this case please click here to reset your password and access your online account.

Please make sure your details are accurate, if anything is missing please amend these online in the “my account” section or contact our client care team before your appointment so it can be amended.

Most of our clients choose to pay for their treatment directly. We make this quick and easy by setting up a payment method at the point of registration and taking payment automatically after each session has been completed. This is quick, secure, and means that you and your clinician can focus on your treatment. 

We are covered by most major private medical insurers for the following services: 

• Physiotherapy Initial Assessment (45 mins)  

• Physiotherapy Follow-up (30 mins)   

• Online Physiotherapy Initial Assessment (30 mins)  

• Online Physiotherapy Follow-up (30 mins)  

• Shockwave Therapy (45 mins)  

• Shockwave Follow-up  (30 mins)   

• Women’s Health Initial Assessment (45 mins)  

• Women’s Health Follow-up Treatment (30 mins)   

If you have private health insurance and physiotherapy is included in your policy, it’s super simple to pay for your appointments through your provider. 

All we need are a few details up front, and we will sort the rest behind the scenes with your provider. Find out how to pay via your provider here.  

If you require a referral letter for a scan or to your consultant or GP and have discussed this with your clinician, please reach out to our client care team who will assist further.

Please note it can take up to 72 hours for these to be processed.

If you have cancelled your appointment, but did not reschedule this, we recommend booking a new appointment online. You can check your appointment schedule in your online portal here. Alternatively you can call our client care team on 03303330435  to  manage your appointments.

If you can’t complete the online booking form and the pay form doesn’t appear, we recommend in the first instance making sure all the mandatory fields and your address in particular is completed. Alternatively you can call our client care team on 03303330435  to help manage your appointments.

During your initial  assessment you will receive:  

• A movement analysis from one of our expert physiotherapy team.   

• A clear diagnosis.  

• Hands-on treatment to relieve any immediate pain or symptoms. 

• A follow-up report outlining your recovery program and timeframes.  

• Details to download and login to the Bodyset app to view your exercises between appointments If you have chosen an express physio initial assessment, then you will be treated based on your symptoms in the time permitted and booked in for a follow up to continue the session. 

Please remember to wear or bring appropriate clothing so that your clinician can assess the affected area or joint. For example, if your pain is knee-related, tight trousers would be difficult to roll up, consider bringing a pair of shorts or a loose trouser. You will receive an email ahead of your appointment with specific details of what to expect. 

If your physiotherapist has set you a personalised exercise programme, you’ll receive an email within 24 hours of your appointment with a login to view it. The email goes to your registered address and comes from our exercise platform rather than a Bodyset address, so it’s worth checking your junk folder if you can’t spot it.

The easiest way to follow your programme is through the Bodyset app, where your exercises are ready and waiting, complete with videos showing you exactly how to do each one:

• Download on the Apple App Store
• Download on Google Play

Not every appointment comes with a home programme — your physio will let you know at your session if one’s on the way.

Still nothing after 24 hours? Email us at [email protected] or call 03303330435 and we’ll get your exercises to you straight away.

Please note password will be different to those used to access your bodyset account

During the assessment process, your physiotherapist may need to complete a number of provocation tests. These are designed to replicate symptoms so the physiotherapist can pin point the cause of the injury. This can temporarily exacerbate symptoms and may even worsen them for a short while after the session. This is normal. 

Your physiotherapist will explain all assessment procedures before administering them and discuss available treatment options including their benefits, risks, and possible side effects. Even if you have given consent for treatment, you can change your mind and withdraw consent at any time. 

Any exacerbation of symptoms after your session should not last longer than 48 hours. If you are concerned at all, you can contact your physiotherapist or our clinical management team at any point during your treatment cycle. We are always on hand to reassure you and support you throughout your recovery experience. 

The speed at which clients reach a full recovery will vary. Typically, we expect clients to feel better within the first couple of symptom management/hands-on sessions. 

However, this is where many clients will drop out of treatment. The symptoms may have reduced, but often these results are only temporary. This is why it is important to stick with your recovery plan and see it through to the end. Don’t let all the hard work you’ve put in go to waste. 

The rehabilitation phase of your program is where the long-lasting results begin to take shape. Through specifically tailored strengthening and mobility exercises your physiotherapist will prepare your body to reach its full potential. 

While the nature of many injuries can be unpredictable, your physiotherapist will always keep you informed on your recovery timeframes, be completely transparent with what is and isn’t working, and mange your expectations throughout your recovery experience. 

If you are dissatisfied with your progress by session 7, we will schedule a case review free of charge. The outcome of this may be to refer you on for further investigation or alternative treatment. 

Many of our clinics are based within medical centres or health clubs. Most of our clinics have disabled access available but if you use a wheel chair, or have any special access requirements, please call us prior to your appointment. We will ensure that appropriate access is in place.

Should you require a chaperone, we can provide one for you, or you can have a family member or friend accompany you. Please make any preferences known to a receptionist or your practitioner prior to your appointment. 

The quickest and easiest way to cancel your appointment if via your online account.

Just Login to your account here, select “My appointments” and then you can reschedule or cancel your appointment

Please note, appointment slots are reserved for clients at the time of booking. In the event of late cancellation, it is unlikely that we will be able to offer this slot to another patient. We therefore request that you provide us with at least 24 hours’ notice should you need to amend or cancel your booking.

Please note that we adhere to a strict cancellation policy. Late cancellations or appointments not attended will be charged a flat fee of £25. 

If for any reason you are unhappy with the service you have received, please do not hesitate to email us at [email protected]. 

One of our team will get back to you within 2 working days. We take all complaints very seriously and use every piece of feedback as an opportunity to improve our service. 

We also actively ask for feedback from our clients after their first session, and after their course of treatment has been completed, where you will receive an automatic feedback questionnaire to complete. 

To support you on your journey with Bodyset, your physiotherapist will recommend you a course of personalised exercises.
To download our app on the
Apple Store 

Google Play Store

The quickest and easiest way to reschedule your appointment if via your online account.

Just Login to your account here , select “My appointments” and you will be able to click tor reschedule your appointment.

Please note that appointments cancelled within 24 hours of the appointment time will be charged a £25 late cancellation charge in line with our Standard Terms and Conditions.

Your Bodyset account is where you can view and manage your appointments and update your card details.

Just login here: https://book.bodyset.co.uk/login

Forgotten your password? Use the reset link on the login page here: (Bodyset) and a new link will be emailed to you (please check your junk folder). After this you will be sent a login SMS validation code to your registered phone number.

If you are still having problems logging in; please reach out via live chat or contact our client care team on 033 0333 0435 or [email protected]

Please note if you have an insurance policy with the following providers you will not be able to manage your appointments online and will need to contact client care:

HCML

Nuffield

Optimal Health

PALS

Physio Link

PhysioMed

Rehab Direct

Speed Medical

The Physiotherapy Network

You can easily manage your registered payment cards through your Bodyset account.

Simply log in to your account, select My Account, then choose My Payment Cards. From here, you can add a new card or remove an existing card as needed.

We understand that sometimes delays are unavoidable. If you think you’re going to be late, please let us know as soon as possible by calling our Client Care Team.

We’ll always do our best to accommodate you, however, if you arrive late, your appointment may need to be shortened so that we can avoid delaying other clients. Your appointment will still finish at the scheduled time, and the full appointment fee will apply.

If you’re significantly late and there isn’t enough time for your clinician to carry out your assessment or treatment safely and effectively, we may need to reschedule your appointment. This may be treated as a late cancellation or missed appointment in line with our cancellation policy.

Our online diary shows live availability, so if you can’t see a time that works, those slots are currently full. Join the waitlist and we’ll contact you as soon as a suitable slot opens up, cancellations happen every day, so spaces often appear at short notice.

To join, select “Add me to the waitlist” when booking, and tell us which days and times work best for you. If a slot becomes available, we will then be back in touch on the details provided when one becomes available.

Yes, we have same day appointments available at most of our clinics. Book online or call client care to check current availability.