Private Medical Insurance

If you have a policy with any of the providers below, and physiotherapy is included, it’s super simple to pay for your appointments using your insurance. All we need are a few details up front, and we will sort the rest behind the scenes with your provider.  

• AXA 

• BUPA 

• WPA 

• AVIVA 

• Vitality 

• Healix  

If you don’t see your insurance provider listed above, then please get in touch with our client care team. 

 If you have more than one private medical insurance policy, please get in touch with our client care team and we will be able to assist you. 

Yes. You’ll need to request authorisation for treatment and get a code before booking. Some insurers require a GP referral first, so it’s best to check with them directly before confirming your appointment.

 You will need to provide us your insurance policy number and obtain an authorisation code from your insurance company in order to book an appointment.  All you need to do is speak to your provider and request authorisation for treatment. 

Some providers require you to attend a GP appointment before providing your authorisation code, so make sure to double check this with your insurer beforehand.

The following appointments are covered by private health insurance:

• Physiotherapy Assessment (45 mins)
• Physiotherapy Follow-up Treatment (30 mins)
• Online Physiotherapy Assessment (30 mins)
• Online Physiotherapy Follow-up Treatment (30 mins)
• Shockwave Therapy (45 mins)
• Shockwave Follow-up Treatment (30 mins)
• Women’s Health Physiotherapy (45 mins)
• Women’s Health Physiotherapy Follow-up Treatment (30 mins)

It’s easy to  book via our website with your insurance, simply select that your intend to pay using your private medical insurance, and the eligible treatments will appear in the service section.  

If you are an existing client and would like to add an insurer to your account, please go to “my account” and add your insurance provider and policy number to your details. After this, the treatments available on your private medical insurance section will appear in the services section of our online booking process.  

Only appointments covered by insurance will be displayed for you from then on. Once you reach the payment screen simply enter your policy details:  

• Name of insurer 

• Policy Holder Name 

• Policy Number 

• Authorisation code 

• No. of authorised sessions (most insurers limit the number of appointments they will cover)  

• You can also book over the phone, where we will talk you through what we need.  

You will be asked to provide a credit card at time of booking which we will pre-authorise, but will not be charged. In the event that you don’t provide valid insurance details your card will be charged for the full amount at our self pay price. If you do not attend your appointment then you will be charged a £25 late cancellation fee if this is less than 24 hours before your appointment.  

After your appointment, we will then bill your insurer directly and you don’t need to do a thing.  

We will make every effort to ensure that your account is processed by your insurer, however it is your responsibility to ensure that the claim meets all the necessary criteria outlined in your policy documentation.  

If your insurance company does not settle your claim within 60 days of your appointment, or there is a shortfall, then the liability falls to the patient to settle the account directly. We reserve the right to take payment for all unsettled appointments at our standard self-pay rate.  

Please note that cancellations or appointments not attended will be charged a flat fee of £25, which is not covered by your provider.  

If you have any further questions, please don’t hesitate to get in touch. We can’t wait to help you get the best out of your body so you can do more of what you love.   

Please contact us by email at [email protected] or by phone on 033 0808 7972.