Job Specification

Title: Clinic Receptionist/ Front of House

Type: Full-time

Location: Tunbridge Wells

Reports to: Clinic Manager

Salary: Competitive with commission

Start date: February/ March 2021

THE BRAND

As a team, we believe everyone deserves to live a life, and do what they love free from pain, injury and discomfort. That’s why we provide people with a place to turn to when their body isn’t working at its best.

We are one of the UK’s fastest growing providers of private physiotherapy services in the UK, with clinics across London, Hertfordshire, Berkshire, Surrey, Cambridge,  Lincolnshire  and Manchester.

THE POSITION​

We are looking for an experienced receptionist to join our team and work at our newly opened flagship clinic. You will work alongside an expanding clinical team and will be responsible for supporting clients locally and assisting with administration tasks and patients’ bookings. ​

The position will act as an initial point of contact so the applicant should be professional, friendly and possess a good telephone manner and exceptional customer service skills.

THE IDEAL CANDIDATE

We stand for accessibility, compassion, progressiveness (willingness to learn and grow), and honest communication. Our values are important to us, and shape how we work with our clients, each other and the wider world.

Not only will you feel connected with our core values, you will be a proactive self-starter who is committed, ambitious, friendly and truly cares about helping others.

If you are keen to learn, grow and be a part of an established, reputable  team within a  fast-developing  healthcare brand… then this role is for you.

KEY RESPONSIBILITIES ​

• Meet and greet clients in a warm, friendly and professional manner, and direct them to the waiting area or to the appropriate personnel​.
• Offer refreshments to clients whilst waiting for their appointments​.
• Ensure high standards of cleanliness are maintained throughout the clinic and manage the general upkeep of the reception area, office and consultation rooms.​
• Be responsible for opening and closing the clinic.​
• Liaise with suppliers and outsourced departments as required.​
• Effectively manage admin tasks like filing, writing letters and other tasks as directed by the Clinic Manager​.
• Provide administrative and clerical support to the management, operations and admin teams.​
• Support the client care team in day-to-day running of the business when necessary.​
• Handle enquiries from existing clients diligently.​
• Maintain accurate and up to date client records, billing details and appointments using the companies practice management software.​

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REQUIRED EXPERIENCE/ QUALIFICATIONS​

• Exceptional customer service skills and a proven track record of delivering service beyond expectations​.
• Polite and confident telephone manner​.
• Possess a ‘can do’ attitude​.
• Good working knowledge of Excel/Word/Outlook and experience working with practice management software/client databases​.
• Excellent communication skills, both verbal and written.​
• Ability to act on your own initiative without constant supervision.​
• Ability to work both within a dedicated team as well as independently and out-of-hours where required​.
• Calm under pressure, and able to remain professional at all times.​
• Knowledge of/experience in a healthcare/medical industry is desirably.​

This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the on-going needs of the organisation.​