Job Specification

Title: Regional Lead or Senior Physiotherapist

Type: Full-time

Location: London / South East

Reports to: Head of Clinical Operations

Salary: Competitive with commission

Start date: April 2022

THE BRAND

As a team, we believe everyone deserves to live a life, and do what they love free from pain, injury and discomfort. That’s why we provide people with a place to turn to when their body isn’t working at its best. As one of the UK’s fastest growing providers of private physiotherapy services in the UK, Bodyset has a clear aim: to become the first nationally recognisable high street physiotherapy brand, known for consistently high levels of service and inspiring spaces. Head quartered on the world-renowned Harley Street, Bodyset is a buzzing network of 22 sites and growing, predominantly in London, but also West Berkshire, Surrey and North Lincolnshire. Bodyset is well funded from a strong investment pedigree, with a proven track record in scaling businesses. Having already established an excellent reputation in London, we are now looking to expand our presence across the UK. Visit us here for a guided tour of our latest flagship clinic in Cobham, Surrey.

THE POSITION

Reporting to the Head of Clinical Operations, the Regional Lead is an integral part of the Clinical Management Team at Bodyset and is expected to act as an ambassador for the Company and with accountability for the daily operations and service delivery for their regional team, ensuring quality outcomes and financial performance.

Product consistency will be core to this, as well as maintaining standards locally in line with company objectives. Regional Leads will drive team performance and productivity through the direct line management of practitioners and support staff.

THE IDEAL CANDIDATE

We stand for Accessibility, Confidence, Progressiveness (willingness to learn and grow) and being Passionate About Results. Our values are important to us, and shape how we work with our clients, each other and the wider world.

Not only will you feel connected with our core values, you will be a proactive self-starter who is committed, ambitious, friendly and truly cares about helping others.

If you are keen to learn, grow and be a part of an established, reputable  team within a fast-developing healthcare brand… then this role is for you.

KEY RESPONSIBILITIES

Commercial & Team Management

• Oversee team day to day operations (approx. 10-15%)
• Manage day to day team performance in line with company KPIs with regular 1-1s and performance reviews
• Report back to Head of Clinical Operations / Management team on performance trends
• Evaluate and improve local operations and financial performance
• Oversee inductions & training of new employees locally where required
• Identify local marketing, consultant or relationship opportunities via our Partnership Programme to drive new clients and financial performance and new client referrals

Clinical Management

• Maintain a clinical case load (approx. 85-90%)
• Be accountable for the team’s compliance with all Bodyset policies, procedures, guidelines and regulations, ensuring that the clinic is prepared for audit 365 days a year
• Strive to continually improve clinic standards
• Being first point of contact for clinical complaints or issues
• Ensure product delivery and customer experience is consistent
• Ensure adherence to health and safety regulations locally
• Ensure all technical equipment are fully maintained and operational
• Monitoring stock usage and levels, ensuring site(s) are well supplied at all times
• Act in a professional advisory role to site(s) staff providing supervision and guidance, monitoring and evaluating their performance on a continuing basis

ESSENTIAL SKILLS

• We are looking for a highly commercial Physiotherapist with proven experience of managing a team of clinicians / clinic.
• You will need to have experience of managing diverse teams, be professional and consistent under pressure with a keen focus on succeeding in a challenging, and ever-changing environment.
• You will have a sound understanding of the UK private healthcare market, healthcare regulation, and come with extensive experience in this space.
• You will need to be logical, highly organised, innovative and flexible and have excellent management, communication and interpersonal skills.
• You will need to be able to work independently and as part of a wider team and align with our company values. We are looking for someone who can deliver results and engage their teams to ensure high performance working culture.
• You will need to be able to work on your own initiative, with a pro-active nature, be personable and attention to detail is critical.

This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the on-going needs of the organisation.