Are your team professionally registered?

All our physiotherapists have completed an undergraduate or Masters degree in Physiotherapy, are registered with the Health and Care Professions Council (HCPC), and have full membership status with the Chartered Society of Physiotherapy (CSP).

You can check your professionals registration status at the HCPC using their registration number or Surname: Check the Register 

Do I need to be referred?

You can see any of our physiotherapists without a referral if you plan to pay for your appointment yourself.

How do I register as a client?

Before we can treat you, you must be registered with us as a client.

Registration is quick and simple, just click ‘book’ on the website and then ‘register’. Your account will be created on both our website, and client health record system. You can also do this over the phone with our client care team.

After you have registered you will receive an email to confirm your login. Please make sure your details are accurate, if anything is missing please contact us before your appointment so they can be amended.

Can I pay for myself?

Most of our clients choose to pay for their treatment directly. We make this quick and easy by setting up a payment method at the point of registration and taking payment automatically after each session has been completed. This is quick, secure, and means that you and your physiotherapist can focus on getting you better.

Can I use my private health insurance?

We are covered by most major private health insurers for the following services:

If you have private health insurance and physiotherapy is included in your policy, it’s super simple to pay for your appointments through your provider.

All we need are a few details up front, and we will sort the rest behind the scenes with your provider. Find out how to pay via your provider here. 

What can I expect from my first physiotherapy session?

During your 45-min assessment you will receive: 

  • A movement analysis from one of our expert physiotherapy team.  
  • A clear diagnosis. 
  • Hands-on treatment to relieve any immediate pain or symptoms.
  • follow-up report outlining yourecovery program and timeframes. 
  • A login for your Telehab account (this is where you can access your exercises from home.)

What should I bring to my first physiotherapy session?

Please remember to wear or bring appropriate clothing so that the physiotherapist can assess the affected area or joint. For example, if your pain is knee-related, tight trousers would be difficult to roll up, consider bringing a pair of shorts or a loose trouser.

We also kindly ask that you bring a face mask to every appointment.

Will it hurt during and after my physiotherapy treatment?

During the assessment process, your physiotherapist may need to complete a number of provocation tests. These are designed to replicate symptoms so the physiotherapist can pin point the cause of the injury. This can temporarily exacerbate symptoms and may even worsen them for a short while after the session. This is normal.

Your physiotherapist will explain all assessment procedures before administering them and discuss available treatment options including their benefits, risks, and possible side effects. Even if you have given consent for treatment, you can change your mind and withdraw consent at any time.

Any exacerbation of symptoms after your session should not last longer than 48 hours. If you are concerned at all, you can contact your physiotherapist or our clinical management team at any point during your treatment cycle. We are always on hand to reassure you and support you throughout your recovery experience.

How quickly will I start to see results?

The speed at which clients reach a full recovery will vary. Typically, we expect clients to feel better within the first couple of symptom management/hands-on sessions.

However, this is where many clients will drop out of treatment. The symptoms may have reduced, but often these results are only temporary. This is why it is important to stick with your recovery plan and see it through to the end. Don’t let all the hard work you’ve put in go to waste.

The rehabilitation phase of your program is where the long-lasting results begin to take shape. Through specifically tailored strengthening and mobility exercises your physiotherapist will prepare your body to reach its full potential.

While the nature of many injuries can be unpredictable, your physiotherapist will always keep you informed on your recovery timeframes, be completely transparent with what is and isn’t working, and mange your expectations throughout your recovery experience.

If you are dissatisfied with your progress by session 7, we will schedule a case review free of charge. The outcome of this may be to refer you on for further investigation or alternative treatment.

Do the clinics have disabled access?

Many of our clinics are based within medical centres or health clubs. Most of our clinics have disabled access available but if you use a wheel chair, or have any special access requirements, please call us prior to your appointment. We will ensure that appropriate access is in place.

What do I do if I want a chaperone?

Should you require a chaperone, we can provide one for you, or you can have a family member or friend accompany you. Please make any preferences known to a receptionist or your practitioner prior to your appointment.

What if I want to cancel my appointment?

Appointment slots are reserved for clients at the time of booking. In the event of late cancellation, it is unlikely that we will be able to offer this slot to another patient. We therefore request that you provide us with at least 24 hours’ notice should you need to amend or cancel your booking.

Please note that we adhere to a strict cancellation policy. Late cancellations or appointments not attended will be charged a flat fee of £25.

What should I do if I have a complaint?

If for any reason you are unhappy with the service you have received, please do not hesitate to email us at [email protected].

One of our team will get back to you within 2 working days. We take all complaints very seriously and use every piece of feedback as an opportunity to improve our service.

Ready to take the next step?